Facing Problem with your Canon Printer call Technical Support Toll Free +1-855-517-2433

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Setup and Troubleshoot Your Canon Printers, MFP, All-in-ones

• Having trouble printing from your printer, or scanning from your All in One. Having driver issues, printing not proper, ghosting of print, paper jams, print not getting canceled. 

Our certified experts will help you to:

• Setup and configure your new printer
• Setup your printer to work with your new machine
• Setup wireless printing
• Troubleshoot printing and scanning issues
• Troubleshoot print quality issues
• Install and upgrade printer driver and software for Windows 7, Windows Vista
• Upgrade the firmware for your printer
• Estimated Resolution Time: 2-4 Hours

Media and license key is not included in the Annual Plan. We can help the customer in procuring the appropriate version of the software.

It is assumed that customer would have a valid e-mail address before we configure the software

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Inkjet Printers - Dead Canon, Compaq, HP, and Similar Power Supplies

Apparently, these power supplies may blow their internal fuse either as a result of an overload, or possibly for no reason at all. In this case, a new fuse will be all that is needed. Of course, it's also possible that there is a fault in the power supply or in the printer which will cause the new fuse to blow but it's worth trying a new fuse before more complex troubleshooting.

Repair instructions

The power supply is encased in a bonded 2-piece ABS plastic housing. There is a fuse inside but no way to access the fuse without splitting the case.

Splitting the case:

Unplug the power supply and secure the power supply in a utility vice. Use a short-blade utility knife or linoleum knife to slowly and carefully and cut along the seam where the 2 halves of the power supply are joined. Don't try to cut the seam all at once. Work a little at a time until the case halves can be separated.

Replacing the fuse:

On a power supply with an unsoldered fuse socket, simply replace the fuse and test the power supply. Alternately, a leaded fuse may be soldered in.
On a power supply with the fuse soldered into the fuse socket, leave the fuse in the socket and solder in a leaded fuse. (A leaded fuse has lead wires extending from each end of the fuse.)
On a power supply with a leaded fuse, unsolder the old fuse solder in a new leaded fuse.

Testing the power supply:

Ensure that the power supply and printer work before bothering to close the case.

Closing the case:

ABS plastic cement may be used to bond the power supply case halves. Alternately, electrical tape may be used to hold the case halves together.

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Can’t Detect Connected Canon Wireless Printer

Over the past few weeks, the computers in my house have been unable to detect my Canon MG5200 printer. The printer itself said it successfully connected to the wireless network, which left me quite puzzled. After a while, I found the root cause, and it left me quite baffled

It May Be Your iPhone

If you are an iPhone user, you may have decided to try out Canon’s Easy-PhotoPrint iPhone app. The app allows you to print directly from your iPhone. If you are unable to detect your wireless printer and you have used this app, check out your router settings.

Your router settings can usually be accessed by typing the address 192.168.1.1 in the address bar. The default username is usually “admin” and default password is usually “password”.

If you click on “Attached Devices” (or some variation of the phrase), you may notice that your iPhone name is listed twice. The iPhone seems to HiJack the name of your Printer, causing your computers to not be able to locate your printer.

The Solution

You’ll need to do a hard reset on your router. Generally, unplugging the router and plugging it back in does not accomplish this. There may be a “RESET” button on the back of the router, or you may need to take a paper clip and insert it into a small reset hole at the back of the router. Check with your instruction manual if you’re unable to find these.

The hard reset will cause all machines attached to the router to disconnect. This allows the proper name of the printer to come through. After this, you should be able to install your Canon printer driver normally.

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How to verify proper driver installation in Mac OS X

Verify your printer name is displayed in the Printer List

Note: After confirming that the cable is connected and the printer is powered on, perform the following:

For Mac OS X versions 10.4.x or later:

In the Apple menu, open System Preferences.

Open Print and Fax. Ensure your printer is displayed in the Printers list. If your printer is not displayed in the Printer List, reinstall / add the printer driver.

To add the printer, click the Plus (+) sign.

Select the printer to add, then click 'Add'.Note: Make sure that either 'Canon IJ Printer' or the name of your printer appears in the Print Using pop-up menu.

The printer is added. See More ( )

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Make sure the FINE cartridge is installed properly - MG4120

If the FINE cartridge is not installed securely, ink may not be ejected correctly.

Open the paper output cover, then the head cover opens.

Push up the ink cartridge lock lever to confirm that the FINE cartridge is installed properly.

After confirming that the FINE cartridge is installed properly, close the paper output cover.

If the problem is not resolved, remove the FINE cartridges, then install them again. See More ( )

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Canon Bubblejet Printer Problems

Take out the cartridge that you want cleaned. Find that hole that ink comes out of, squeeze the cartridge until ink comes out of that hole - actually drips. Put it back in the machine, clean it at least FOUR times. Usually on the fourth time for some reason, it works. Just clean the one that you think needs cleaning.

Canon BJC 600 problems

I have found that sometimes the BJC 600 series gets confused and needs to be reinitialized. If you haven't already done so, unplug it from the wall, wait 60 seconds for the internal supply capacitors to completely discharge, then plug it back in and try again. When you remove it from the AC line it goes through a complete warm up cycle and resets itself.

Also, the contacts that mate with the print head are notorious for oxidizing. You might want to carefully clean them (lightly) with a pencil eraser and some isopropyl.

If these remedies don't work, the Canon 1-800 number will put you in touch with their tech department, and they are really quite good at determining what the problem is over the phone.

hen I was working on printers, we'd see a few of the 600s in with corrosion on the ribbon cable end under the printhead. NewKote apparently had a venting problem with their copykat ink cartridges, where in some situations ink would spurt (leak? drip?) and somehow corrode the ribbon cable.

I never tried to replace one and see if it could actually be repaired with just the cable, but I did try vigorously cleaning the cable end: no conclusive repair.

BJC 600 print head error - lights flashing

"Upon powering up the printer the two lights flash indicating a print head error. However by cleaning the electrical contacts (with alcohol) on both the print head and the printer the printer works temporarily. Within a day or two the problem resurfaces. When the printer does print it prints excellent quality. The nozzles seem to be is good working order."

Although printhead failures are common on the 600 series, so is failure of the ribbon cable to the printhead. This is an acknowledged problem from Canon, when aftermarket ink reservoirs are used (i.e. Pirana or NewKote). Somehow the ink gets up to the cable/printhead interface and corrodes it. When I was working on them (about 18 months ago) Canon and NewKote were pointing fingers at each other. It appeared to be a reservoir venting problem.

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How To Set Up Wireless Printer Network

With an increasing number of printers offering wireless connectivity, the opportunity for end users have never been more plentiful. Often times installing a wireless printer is simple and hassle-free. Here are a few simple steps to ensure success.

Location, Location, Location - Anyone who has used a laptop with some form of wireless connectivity such as Wi-Fi has undoubtedly had some frustrations with the connection at one point or another. In addition to the factors related to the signal, it is important to consider placing it in a location that is easily accessible for more than just one person as well as space for things like ink and paper. In a office setting, the printer should be paired with a computer that can serve as the printer server.

Wireless Technology Choices - When thinking about the setup, you also have choices, Wi-Fi or Bluetooth. More and more printers are being introduced with Wi-Fi technology, and it has a larger range than Bluetooth capable machines. If your printer did not come with that technology built-in, you can buy a wireless card to plug into the USB port of your printer.

Getting Ready to Share - In order to share a network printer, you have to change settings in operating system on the machine serving as the printer server. This is accomplished in Windows Vista through going to the Control Panel and then activating file and printer sharing in the LAN (local area network) settings.

Sharing the Printer - In addition to setting up the sharing centrally, sharing must be set up on all the PCs that will be connecting the wireless printer. In Vista, the easiest thing to do is to go into Control Panel, switch over to the classic view, and then select Printers. Find the appropriate printer and select Properties. Once in Properties, select the box that allows the printer to be a shared device.

Troubleshooting your Wireless Printer - As was mentioned above, wireless connectivity can sometimes be very suspect at best. It is important then to have someone or have multiple people monitor the strength and status of the connection often. If it seems that one spot is especially troublesome, you may have to consider moving the printer.

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Ways to Improve the Speed of Your Printer

1.     Print Quality – If you are sick of waiting for your output to inch slowly out of the printer, one easy solution is to change your printer’s output settings. Methods will vary slightly by model, but basically go to the “Print” application in any program, and then look for properties. Select the appropriate tab such as “Paper/Output” or “Main”, and choose the “Draft” mode. You can set this permanently through the “Printers and Faxes” box in Windows XP by following the same steps.

2.     Fitting More on a Page – If you can stand the smaller output, you can reduce the printing time in half by printing two pages on a single sheet of paper (both on the same side, not duplexed). This method might also vary by model, but try under the “Layout” tab, if available.

3.     Connectivity – With inkjet printers, you may or may not have a choice other than USB 2.0, which is the fastest USB technology to date. However, if you have a network-ready printer (Some inkjet AIOs will be) you can connect it either wirelessly or via Ethernet cable. Of the two, Ethernet will be faster because of the dedicated link. Distance can have an effect on your printing speeds with Wi-Fi connections because the speed will change with the proximity to your computer. Try keeping it close for the fastest times.

4.     Printing from Websites – Simple text will always print faster than graphics, and the more complex the graphics are, the slower they will print. If you don’t need to see the pictures from a website, then you can set your browser to load the pages without them. The site may offer a “printer-friendly” format, so look for that first. Otherwise, here are a couple of ways to change settings manually. In Internet Exporer: select Tools and then Internet Options under the Advanced tab, go to the Multimedia section and uncheck the box for “Show Pictures”. In Firefox: go under Tools, then Options, click the Content tab, and uncheck the box by “Load images automatically”. Once you have printed, you can always set them back.

5.     Add Memory – Just as in your PC, adding RAM to your printer gives it the ability to do things more quickly. This is not an option you will find in inkjet printers, however with a good number of laser printers, you will be able to add on. It is not necessarily as cheap an option as it is with PCs. Check your printer’s owners manual or manufacturer website to see if in fact your printer is expandable.

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Cleaning Clogged Canon Print Heads

Canon printers have a removable printer head that holds the ink cartridges. It is important to print a few pages in both black and color at least once per week in order to keep the ink flowing and prevent clogging.

If the printer head nozzles are blocked or dried out you will need to dissolve the dried ink. An inkjet nozzle has a diameter of about 45 microns which is about 1/2 the width of a human hair. Normally you can clear up minor clogs and streaking by running the cleaning cycle found in your printer's software utility.
However if the cleaning cycle doesn't do the trick in clearing up poor and incomplete output, don't give up and assume you'll need to buy a new printer head (which can cost more than a new printer). Canon owners have reported multiple ways to resolve this problem at little or not cost - some of the most popular methods are described below.

Steps for Manually Cleaning the Printer Head

Step 1 - Remove the ink tanks and printer head. Remove the ink tanks from the printer head (tank holder) and seal them in a zip lock or other sealable plastic bag. Set them aside, preferably propped upright.
Next remove the printer head (it snaps out). NOTE: You may want to wear latex gloves to help keep ink off your hands.
Step 2 - Soak the printer head. There are multiple suggestions on ways to clean the printer head and all have some variation on the following:

·         Get a small, shallow pan and lay down a layer or two of paper towels in the bottom of the container to protect the printer head circuitry from contact damage.

·         Heat up (via microwave) enough purified/bottled water to cover the paper towels. You can also use a 50/50 mixture of ammonia and distilled water (about a pint will do). Heat the mixture in the microwave for about a minute or so - it should NOT be boiling.

·         Slowly pour the water or mixture over the paper towels so that you have approximately 1/2 inch of liquid in the bottom of the pan.

·         Set the printer head into the container on top of the towels. You should see ink 'bleeding' out. Move the print head to several different spots (about a minute each spot) and shake gently. This will dissolve the ink clogs.

·         If the printer head is badly clogged let it soak for 3 to 4 hours or overnight. You can move it slightly to a different spot every hour or so.

Alternative Soak Method:
Mix a 50/50 solution of warm water and Windex and place in a shallow container, enough to cover the base of the printer head and ink ports. Leave for 2 hours while agitating the unit occasionally. Remove from the mix and lightly scrub the base and internal ink ports with an old soft toothbrush. Do not scrub the gold contacts but don't be concerned if they get wet. Return the unit to the mix for another 2 hours and agitate occasionally. Remove and scrub again as before.
Step 3 - Flush the printer head with water.

·         Hold the unit under a softly running warm water tap. Place your finger over the tap to create back pressure to allow you to squirt the water into all crevices of the printer head. You should see the gunk build up flow out. Do this until the water runs clear.

Step 4 - Dry the printer head and replace.

·         Remove the printer head and rinse it thoroughly with distilled water. Shake it dry and set it on folded paper towels to air dry. (Some folks use a hair dryer on a low setting to dry the printer head.)

·         Reinsert the printer head and ink tanks. The printer should automatically do a "Printer Head Alignment." If it doesn't, manually perform "Printer Head Alignment" through the printer's utility. Next run a printer head cleaning cycle or two followed by printing a nozzle check pattern to check your progress.

·         Repeat as necessary.

Variations on the Above Steps

·         Soak the printer head in one of the proprietary solutions (Cartridge Flush, Magic Inkjet Flush) specifically designed to clear print heads. Soak the print head for about 10 minutes to overnight depending on the degree of blockage. It has also been reported that you can clean the print head with an electronic toothbrush and cleaning solution for about 20 seconds with excellent results.

·         Use a full eye dropper to flush alcohol through the appropriate ink 'hole(s)' that show inside the printer head unit. Don't rush this: do a drop at a time or you might flood the inside of the unit.

·         Purchase an ultrasonic cleaner. Wash the printer head under the water tap to remove excess ink. Load the cleaner with the printer head and water so that the printer head rests lengthways in the cleaner with the electrical contact surface visible. Repeat the cleaning program a few times, using clean water in each program.

Preventive Maintenance
It's a good idea to regularly conduct preventive maintenance on your inkjet printer to prevent it from developing clogged printer heads. Printer heads become blocked for a number of reasons, but the most common is simply that the ink cartridge and the printer head have dried out. Never let the printer stand with an empty cartridge. Either fit a fresh one, or seal the print head unit in a plastic bag with a few drops of water for humidity. Since print heads become clogged when not used for long periods of time, regularly print a page or two to keep the print heads clear. Some experts say that it is better to print one colorful page a week than to run a printer cleaning cycle, because doing so uses a lot less ink. Ideally, printer cleaning cycles should be started once a week to prevent the printer head from getting clogged.
There are other more ink-efficient ways to be able to clean printer heads that will prevent their clogging just as effectively as running the printer's cleaning cycle:

·         Brush the printer heads with Q-tips soaked in water. Sources vary on whether alcohol would be more effective than water, but in the opinion of some printer experts alcohol can be harmful to printer heads and should thus be avoided.

·         Buy a cleaning kit and use it regularly on your printer. A typical cleaning kit usually has a tube of ammonia that you can spray on the printer head to remove dried ink.

·         Covering the printer when not in use to keep it free from dirt and debris also helps prevent the printer heads from getting clogged.

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Printers - Canon BX Fuser Measurements

If you measure values in the indicated range on the right hand side of the fuser, the lamp is fine (240V fusers will read 3-4 times higher on the right hand side).

Models

HP LaserJet 4V/4MV (Check uur cross reference guide below for other brands)

Removal Instructions
Open the front of the printer. Pop out the charge transfer roller, being careful not to touch the surface of the roller. Handle it at the metal ends only. Remove the 5 big brass screws holding the fuser in. There is a screw at each lower end of the fuser. At the top of the fuser, you'll see 5 screws. Remove the 2 outboard and the center screws. While pulling out on the plastic side to clear the metal shaft, lift one end of the fuser up, repeating for the other end.

If you don't have a meter, continuity can also be checked across the contacts on the right hand side of the fuser by using a digital tester.

Cross Reference Guide: Canon BX Printers

Acorn Graphtex 400
Apple LaserWriter Select 350
Birmy Graphics Powerimage 11/17, XL 11/17
Brother HL-8PSJ/HP-PSJ
Calcomp CCL600/XF
Canon BX
Canon LBP-BX
ECRM Scriptprinter
Genicom Corporation 9080
Daikin Industries Comtec 9700+
Intergraph Corp-8ppm
JBCC Power Writer 5036
JRL Systems Easycopy L Series/LP-180
Newgen Sys Turbo PS-440B/660B/1200B
OCE 6450/6451/6460
QMS 860 Hammerhead Print System
QMS 860/860 Plus Print System
Varityper 5160, Panther
Xante Accel-A-Writer 8100/8100 ENH
Xitron Clipper Cadet

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Canon Printers - Canon BJ 330 Prints Light

 "I have a canon BJ330 that starts printing light and prints nothing. This only happens approx once every 2 months. The unit has ink and it still thinks it's printing but there is no ink on the paper. This has happened a couple of times and so far I haven't figured out what it is that I do to 'correct' the problem. 

I was thinking that there must be a way to clean the printhead that is not in the service manual. Which I do not have, anyway."

On my DeskJet, I just blow gently into the vent hole on the ink cartridge. I then wipe off blob of ink that forms on on the head and it works like a charm - if you don't get ink all over everything. Perhaps, try the following first:

Remove the sponge from the purge cap carefully, try washing in water carefully, and reinstall it:

·         Remove the top cover to expose the printer power on the printer when the printhead moves away from home position SHUT OFF the power

·         You will see a rubber rectangle cap towards the bottom of it is the sponge (called an 'Ink Absorber')

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How to Diagnose Canon Printer Problems

Canon is one of the largest manufacturers of printers and copiers for home and office use. Canon printers come in several types and models, including laser, inkjet, photo and the very popular all-in-one printers that copy, scan, print and fax. As with all technical equipment, printers can misbehave. Follow the steps below to diagnose Canon printer problems

1.    General Issues

Check for a paper jam. Paper jams occur when one or more sheets of paper become stuck in the feeding or printing mechanism. Gently remove any jammed paper and reset the printer.

Check ink levels. Those ink cartridges run out fast. If your printer looks like it is printing but nothing comes out on the page, you might be out of ink. Try replacing the cartridge and printing again.

Check for a clogged print head. If you know you have ink, the print head might be clogged. Navigate to "Control Panel > Printer > Right Click > Properties > Maintenance > Clean Cartridges" to attempt to clean the print head.

Reinstall printer drivers and software. If none of the above helps, try uninstalling and reinstalling the printer and software to correct possible software bugs, errors or conflicts.

2.    Canon-Specific Issues

Check printer drivers. Navigate to "Control Panel > Printers > Right Click > Properties > Update Driver" to check for a new driver for your printer. You can also find drivers and software on the Canon Support site (see Resources).

Resolve the Waste Ink Error. Press menu on the printer and press scan/copy to enter service more. Press the right arrow to access "NVRAM." Set ABS-M level to 0. Set ABS-P level to 0. Press "Stop" to exit.

Resolve Wrong Cartridge Message. Turn off the printer and unplug the power cord. Remove the cartridges and the print head. Clean the print head in lukewarm water. Set it aside to dry. Clean the contacts gently with an eraser and wipe with a tissue. Reinstall the print head and reinsert the cartridges. Run a cartridge alignment.

Resolve E0D02 error. Clean the cartridges and the sender strip. The sender strip is behind the rubber drive belt behind the main hatch. It runs horizontally across the machine. Wipe it gently with a lint free cloth.

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